About · Est. 2014
A map, not a maze.
New Century Labs exists to make the operational side of lab testing feel less like a maze and more like a map — clear pricing, streamlined ordering support, and customer service with a person on the other end.
- Founded
- 2014
- Based in
- Lake Oswego, OR
- Providers supported
- 5,000+
Who we serve
We’re an independent, cash-pay lab partner for clinics that want transparent lab access without surprise billing — supporting testing through Quest Diagnostics’ national laboratory network, with ordering, draw access at 2,500+ sites, and human support around it.
Operating principles
Four rules we don’t bend.
Price before testing
Patients should know what they’re paying before the order moves forward. Every time.
Clinical judgment stays clinical
Licensed professionals determine whether testing is medically appropriate when a clinical order is required. We never step into that decision.
Results deserve context
Lab results should be reviewed with a qualified healthcare professional — especially abnormal or unexpected ones.
Support matters
Billing, logistics, records, and portal questions should have a human path to resolution. Ours is 1-800-519-2997.
New Century Labs is not an emergency medical service. For urgent symptoms, call 911 or seek care from a qualified healthcare professional immediately.
Next step
Talk to the team.
Questions about New Century Labs? Email customerservice@newcenturylabs.com, call (800) 519-2997, or book a call.